Refund policy

Returns

At Cariño July, we want you to love the treasure that finds its way to you.

Because our collection is made up primarily of vintage, antique, and previously owned pieces, every treasure has a history of its own. Small signs of age, wear, patina, or imperfection are part of the character we love about these pieces and are not considered defects when they are consistent with the item's age and condition as described in its listing.

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, an item must:

Be returned within 14 days of delivery
Be in the same condition in which it was received
Include any original packaging, accessories, or accompanying materials when applicable
Not have been damaged, altered, worn, washed, or otherwise changed after delivery

Final Sale

Items designated Final Sale are not eligible for return or exchange. Final-sale status will be clearly noted on the product listing before purchase.

Certain archival, rare, or particularly delicate treasures may also be designated final sale at Cariño July's discretion.

How to Request a Return

Please email hello@carinojuly.com within 14 days of delivery with:

Your order number
The name of the treasure you'd like to return
The reason for your return

Please use the subject line “Return Request.”

We'll review your request and provide return instructions if the item is eligible.

Please do not send an item back before receiving return instructions from us.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged in transit, or materially different from its listing description.

We recommend using a trackable shipping service and purchasing appropriate shipping insurance. Cariño July is not responsible for items lost or damaged while being returned to us.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll send you an email confirming that we've received it and whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Damaged Orders

If your treasure arrives damaged, please contact us within 48 hours of delivery at:

hello@carinojuly.com

Please use the subject line “Damaged Order” and include:

Your order number
Photos of the treasure
Photos of the packaging
Photos of the shipping box

Please keep all original packaging until we've had an opportunity to review the damage.

We'll work with you to determine the best resolution, which may include a replacement when available or a refund.

Incorrect or Undeliverable Addresses

Please contact us as soon as possible if you entered an incorrect shipping address.

If your order has not yet shipped, we'll do our best to update or cancel the order.

Once an order has shipped, we may be unable to redirect it. Additional shipping costs associated with an incorrect address may be the responsibility of the customer.

A Note About Vintage Treasures

Every treasure at Cariño July has lived a life before arriving here.

That's part of the magic.

Vintage and antique pieces may have small scratches, patina, fading, age marks, variations, or other signs of their history. We photograph and describe our treasures as carefully and honestly as possible so you can understand their condition before bringing them home.

We believe a little history is nothing to hide—it's something worth keeping.